SHIPPING
Orders are processed Monday - Friday (excluding public holidays) from 9am - 5:00pm AEST and can take up to two business days to process before being shipped.
Tracking advice will be sent to your email once your order has dispatched.
In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay, please respond to any email/phone call from our team.
In the event of a large online promotion or new collection release, please be aware our team can get quite backed up due to an influx of orders in a short amount of time.
We do not accept any liability for orders that are not delivered within the expected timeframe due to the fault of any party but Gsus Co. Please ensure you leave plenty of time for processing, dispatch and delivery of your order.
DELIVERY TIMES WITHIN AUSTRALIA
All domestic orders will be sent Australia Post
https://auspost.com.au/service-updates/domestic-delivery-times
* Shipping time may vary according to Australia Post and Courier time frames and zones these times do not include order processing time.
* Shipping times will vary dependent on your delivery location, it takes less time to delivery to Metro than to rural addresses, please make sure you factor these added times in when placing your order.
*Depending on demand, it may take up to 1-2 days for your order to be dispatched.
INTERNATIONAL ORDERS
All orders outside of Australia are sent via Australia Post. Please note that International orders (including New Zealand) may be subject to customs inspections and import duties and taxes unique to your country.
https://auspost.com.au/sending/send-overseas/international-delivery-times to find delivery times to your country.
TAXES & DUTIES
Please note taxes and duties may be charged for international orders.
All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.
If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.
MISSING ITEMS
Unfortunately from time to time, deliveries can go missing. If your parcel has been deemed as lost by the shipper/courier, it means you will have to get in touch with the courier and your claim will need to be addressed to your courier. Gsus Co are not liable for uninsured lost or damaged items. If you need assistance with this, please contact our customer service team via email contact@gsusco.com.au